About Asset Activities
Asset activities are used for creating field work tasks related to an asset or asset location, such as installation or removal of a meter to and from its service point. It may also be used for creating field work tasks for a specific location unrelated to an asset such as trimming trees near power lines, fixing a street light pole, repairing fire hydrant leaks, and so on.
The base package includes an asset activity type business object (W1-SOMActivityType) and a corresponding asset activity business object (W1-SOMActivity), used in the integration or consolidation of Operational Device Management activities with and Service Order Management activities related to field work.
When an asset activity (based on the asset activity type and asset activity business objects referenced above) is created and enters the “Communication in Progress” state, the activity is synchronized with Service Order Management, creating a service order field activity with a field task type that corresponds to the asset activity’s type.
Once the field activity has been created, Service Order Management is responsible for dispatching the request to the field work system. When the task is completed, Service Order Management receives the completion information from the field work system, completes the service order field activity and sends the completion information to Operational Device Management to complete the corresponding asset activity.
Asset activities (based on the (W1-SOMActivity business object) are defined by:
• Status: The current status of the asset activity
• Emergency: A flag that indicates if the asset activity is an emergency or nor
• Originating Activity: The activity that triggered the creation of the asset activity (if applicable)
• Location: The location where the asset activity is to be performed
• Asset: The asset associated with the asset activity
• Activity Generator: The asset activity generator that created the asset activity (if applicable)
• Service Date/Time: The date and time at which the field work associated with the asset activity is to be performed
• Address Information: The address where the field work associated with the asset activity is to be performed
• Contact Information: Contact information (customer name and phone number) related to the asset activity