Type of Object | Business Object |
---|---|
Business Flag | Revenue Protection Insight (D1-RevenueProtectionInsight) |
Service Issue Monitor (Service Task) | Meter Insight Investigation (D1-MeterInsightInvestigation) |
Investigation Type (Service Task Type) | Meter Insight Investigation Type (D1-MtrInsightInvestigationType) |
Step | Process | Example Data |
---|---|---|
1. | Oracle Utilities Analytics Insights sends events ("insights") to Meter Data Management, via the Business Flag integration, creating business flags based on the business flag type configuration. | Business Flag Business Object: Revenue Protection Insight (D1-RevenueProtectionInsight) |
2. | An Enter algorithm on the "Create Service Issue Monitor" state creates a Service Issue Monitor based on the Service Task type defined on the business flag's type. The investigation is created in "Pending" status. | Enter Algorithm: Business Flag - Create Service Issue Monitor (D1-CREATESIM) Note: This algorithm is on the parent business object (D1-SPMonitorBusinessFlag). Service Issue Monitor (Service Task) Business Object: Meter Insight Investigation (D1-MeterInsightInvestigation) |
3. | The investigation evaluates the service point (based on configuration of the service task type). • If there are no issues, the investigation moves into the Discarded (No Investigation Needed) state. • Otherwise, the investigation continues to the Open state. | Evaluate Algorithm: Meter Insight Investigation - Analyze Service Point For Service Issues (D1-MII-ANZ) |
4. | An Enter algorithm on the Open state creates a To Do entry. | Open Enter Algorithm: Meter Insight Investigation - Create To Do Entry (D1-MIICRTODO) |
5. | Once the investigation is in the Open state, a business user can use the Meter Insights Investigation Viewer portal to examine the issue. See "Using the Meter Insights Investigation Portal" in the Business User Guide for more information about using this portal. The user can add comments and update the investigation to one of the following states: • Waiting for Field Work • Issue Resolved • No Issue • Discarded When the investigation moves into the Issue Resolved, No Issue, or Discarded states, it transitions the business flag the Completed state with a Final Confidence based on the investigation’s state (see below). | |
6. | If the service issue monitors enters the Waiting for Field Work state, a Monitor algorithm evaluates the Completion Criteria on the Service Task Type and transitions the investigation to one of the following states: • Fieldwork Error • Open • Issue Resolved • No Issue • Inconclusive When the investigation moves into the Issue Resolved, No Issue, or Inconclusive states, it transitions the business flag the Completed state with a Final Confidence based on the investigation’s state (see below). | Waiting For Field Work Monitor Algorithm: Evaluate Completion Criteria (D1-MIIEVCMCR) |
7. | If the service issue monitors enters the Issue Resolved state: • An Enter algorithm completes the To Do entry • An Enter algorithm transitions the Business Flag to the Completed state (Final Confidence: Confirmed) | Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Completed (D1-TRBUSFLGC) |
8. | If the service issue monitors enters the No Issue state, • An Enter algorithm completes the To Do entry • Transitions the Business Flag to Completed (Final Confidence: Rejected) | Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Rejected (D1-TRBUSFLGR) |
9. | If the service issue monitors enters the Inconclusive state, • An Enter algorithm completes the To Do entry • Transitions the Business Flag to Completed (Final Confidence: Suspected) | Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Suspected (D1-TRBUSFLGI) |
10. | If the service issue monitors enters the Discarded state • An Enter algorithm completes the To Do entry • Transitions the Business Flag to Completed (Final Confidence: Rejected) | Enter Algorithm: Generic To Do Completion on Enter (D1-TODOCMPLE) Enter Algorithm: Transition Business Flags - Rejected (D1-TRBUSFLGR) |