Understanding the Work Agenda Events List
The Events List provides a tabular view of events. The filter and sort criteria are displayed above the table; the Work Agenda tab displays the selected list view/filter (for example, To Do, All, In Progress, and so on).
Events List Columns
The + column, which is only displayed when in Condensed View, displays a plus + symbol when a row can be expanded. Rows with the + symbol indicate that there are related events that are summarized in the condensed row.
The next column displays event status symbols (for example, a checkmark () for Acknowledged events).
The Status column displays the status assigned to the event. See “Event Status Codes” for a complete list of status codes and descriptions.
The + column displays a plus (+) or minus (-) sign for lead events when in the condensed view. See “Using the Events List Condensed and Sub-Events Views” for more information.
The Event # column displays the number the system has assigned to the event.
The Pressure Zone column displays the name of the pressure zone associated with the event.
The E/H column indicates whether the event is an extreme emergency (E) or has hazardous (H) conditions.
The Start Date column contains the date and time the event began.
The # Out column contains the number of customers experiencing an outage for the event.
The Still Out column contains the number of customers still experiencing an outage for the event.
The Assoc. # Out column contains the sum of the Still Out column of outage events associated to this event. This is only populated for non-outage events. The Assoc. # Out column is hidden by default.
The Rel Event # column contains the event number of the parent or lead event when the event has a special relationship with one or more other events.
The #Haz. column contains the number of hazard calls for the event.
The Run CMI column contains the current customer minutes interrupted value for the event. Note that this value is automatically updated once a minute. By default, the CMI is 0 for restored events, but this can be customized
The # Calls column contains the number of calls received for the event.
The Clues column contains the clue codes for the calls received, if any.
The Asset column contains the name of the asset associated with the event. When in the Condensed View, the Asset column is replaced by two separate columns:
Original Asset: displays the lead event asset.
Current Asset: displays a comma-separated list of active sub-event devices.
The Location column contains either the address of the first customer that called if the event is a service outage or non-outage or the pressure zone location of the asset if the event is an asset outage.
The Crew column contains the crew ID of associated crews.
The Crew Type column contains the list of crew types associated with the event.
The Est Restore Time column contains the estimated restoration time (ERT) for the event.
The Est Src column contains the source of the ERT for the event. The possible values for the ERT Source, from highest precedence to lowest, are as follows:
U: User-entered via applications or tools (for example, Work Agenda, Event Details, or Crew tools) other than Storm Management.
C: Crew-entered via the mobile interface.
G: Storm Management published global ERT from the ERT Override dialog box.
P: Storm Management non-published global ERT from the ERT Override dialog box.
D: Storm Management published global ERT delay from the ERT Override dialog box.
m: Minimum ERT is not reached. The ERT is below the set threshold for minimum ERT; no ERT is shown.
M: Maximum ERT exceeded. The Storm Management calculated ERT is beyond a set threshold for maximum ERT; no ERT is shown.
O: Storm Management on-site ERT calculated when the crew changes to onsite.
E: ERT generated by Storm Management while a crew is en route to the event.
S: Storm Management calculated ERT based on outages and crews in Storm Management.
I: Initial default ERT, based on asset class and control zone.
W: system-wide default ERT.
N: none (no ERT)
A: Auto-extended ERT. The extension time is determined by an event rule, which is set by Administrative Users in the Configuration Assistant.
The Prediction Type column contains the type of prediction (for example, New, Revised, Asset Operation, and so on) or type of notification for NFY events (for example, Crew contact required).
The Restore Date column contains the actual restoration date and time of the event.
The # Crit column contains the total number of critical customers experiencing an outage for the event.
The # Emer. column contains the number of emergency customers experiencing an outage for the event.
The # Med. column contains the number of medically urgent customers experiencing an outage for the event.
The # Key column contains the number of key customers experiencing an outage for the event.
The # Sens. column contains the number of sensitive customers experiencing an outage for the event.
The Evt Type column contains a description of the type of event. See “Event Type Codes” for a complete list of event type codes and their descriptions.
The Work Queues column contains a comma-separated list of names of the work group queues that the event has been referred to.
The Region column contains the control zone region where the event occurred.
The Branch column contains the control zone branch where the event occurred.
The Lift Station column contains the control zone lift station where the event occurred.
The Plan # column contains the switching sheet number associated with the event, if any. The switching sheet number is prefixed by the switching sheet type (such as "Plan" or "Emer").
The Grp Type column indicates whether the event is manually grouped or related. The possible types are:
GRP: manually grouped
REL: manually related
The Rel Type column contains the type of special relationship that the event is involved in. The possible types are:
L: lead event of a partial restoration
N: nested
P: non-lead event of a partial restoration
R: manually related
S: switching (relationship between switching jobs and planned outages)
A: automatic (automatically created based on configuration)
If an event has more than one relationship, only the most important relationship is shown. The priority in descending order is S, L, P, N, R, A
The Sent to Mobile column indicates whether or not the event is in a state that makes it eligible to be sent to the mobile system.
The Dmg Asmt column displays whether a damage assessment is needed and, if so, the status of the damage assessment. Possible values are:
None: damage assessment is not required. This is the initial state for new events.
Needed: damage assessment is required for the event, but not yet started. This state indicated that the event is assigned to an assessment work queue or an assessment crew is assigned to the event.
Started: damage assessment has been started for this event. This state indicates that an assessment crew is en-route or there is at least one damage assessment in the New state for the event.
Assessed: damage has been assessed. This state indicates that there is at least one damage assessment in the Assessed state and no damage assessments in the New state for the event.
The Appt Type column indicates the type of appointment scheduled using the types in the Web Call Entry application. See “Appointment Request” for more information on scheduling appointments.
The Appt Range column indicates the window of time given for a scheduled meeting. See “Appointment Request” for more information on scheduling appointments.
The Appt Date is the date an appointment has been scheduled for a customer meeting. See “Appointment Request” for more information on scheduling appointments.
The Wgt Out column displays the sum of weighted priority values for all the customers experiencing an outage for the event. See “Using the Customer Administration Weighted Priority Editor” for more information on weighted priority.
The Stable? column displays Yes for stable predicted outages; otherwise, it displays 'No.' See “Working with Stable Predictions” for details.