Accessing the Confirm Outages Window
To access the Confirm Outages window, do one of the following:
• Select Confirm Outages… from the Work Agenda Actions menu.
• Select an asset in the Viewer that has customers connected to it, bring up the Control Tool, then click on the Confirm Outages… button.
The Confirm Outages window displays the following columns:
• The Asset column contains the name of the asset the customer is connected to.
• The Address column contains the customer's address.
• The Name column contains the name of the customer.
• The Customer Type column contains the customer type code.
• The Prediction column contains the outage prediction type (for example, Confirmed Service, Confirmed Secondary), if available.
• The Restored column contains "Yes" to indicate the customer has had their confirmed outage restored.
• The Grouping column contains "Yes" if the call for the customer is groupable. The column is empty if there are no calls for the customer or if the call is not groupable.
• The Event # column displays the number the system has assigned to the customer's event. If a customer call is made groupable, the event number will change if the call is grouped to an existing or repredicted event.
• The Call Time column displays the time when the customer call was received.
• The Telephone column contains the customer's telephone number.
• The Account # column contains the customer's account number.
The Confirm Outages window contains an Operations Event Note text field that allows you to enter comments when service and secondary outages are confirmed and restored.