Confirm Outages Menus and Toolbar
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Creating a Confirmed Service Outage
To create a confirmed service outage for a customer, complete these steps:
1. Select the row in the Confirm Outages window for the applicable customer.
2. (Optional) Add an Operations Event Note.
3. Select Confirm Service from either the right-click option menu or from the Actions menu.
4. The Confirm Outages window refreshes. The row for the selected customer is now colored green, and the Prediction column is now populated with Confirmed Service. A new event row appears in the Work Agenda Trouble Event list. A CSVO symbol appears on the customer's asset in the Viewer window.
Creating a Confirmed Secondary Outage
To create a confirmed secondary outage for a customer, complete these steps:
1. Select the row in the Confirm Outages window for the applicable customer.
2. (Optional) Add an Operations Event Note.
3. Select Confirm Secondary from either the right-click option menu or from the Actions menu.
4. The Confirm Outages window refreshes. The row for the selected customer is now colored orange and the Prediction column is now populated with Confirmed Secondary. A new event row appears in the Work Agenda Trouble Event list. A CSCO symbol appears on the customer's asset in the Viewer window.
Creating a Confirmed Service and Secondary Outage for the Same Customer
To create a confirmed service outage and secondary outage for a customer, complete these steps:
1. Select the row in the Confirm Outages window for the applicable customer.
2. Select Confirm Service as described above; the Confirm Outages window will refresh with the confirmed service data. Likewise, with the same row selected, select Confirm Secondary.
3. The Confirm Outages window refreshes. There are now 2 rows for the customer with Prediction column populated with the outage type (that is, Confirmed Service and Confirmed Secondary). Both a CSVO and CSCO symbol appear on the customer's asset in the Viewer window.
Restoring a Customer with a Confirmed Service or Secondary Outage
To restore a confirmed service or secondary outage for a customer, complete these steps:
1. Select the row in the Confirm Outages for the applicable customer.
2. (Optional) Add an Operations Event Note.
3. Select Restore from either the right-click option menu or from the Actions menu.
4. The Confirm Outages window refreshes. The row for the selected customer is now colored blue and the Restore column is populated with Yes. The CSVO/CSCO symbol disappears from the customer's asset in the Viewer window (or the CSVO/CSCO numbers are decreased by one).