Understanding the Crew Info Current Assignment Section

• The Event # column contains the event number of the event the crew is assigned to.

• The Duration column displays the estimated amount of time that the crew will be assigned to the event. The system default duration is one hour.

• The Assign Time column contains the time when the crew was assigned to the event.

• The Pressure Zone column contains the name of the pressure zone involved in the event.

• The Asset column contains the name of the asset related to the event.

• The # Calls column contains the number of customer calls received for the event.

• The # Out column contains the estimated number of customers experiencing an outage for the event.

• The Dispatch Time column contains the time when the crew was dispatched to the event.

Note: In the NMS product configuration, the Assign Time and Dispatch Time will be the same. Implementations may use a two step assign and dispatch that will result in different values in the Assign Time and Dispatch Time columns.

• The Suspended column indicates whether the assignment was suspended.

Understanding Current Assignments Context Menu Options

When you right-click an assignment row, the following context menu options are available:

• The Change Assignment Duration... option opens the Change Assignment Duration dialog box, which allows you to change the duration value. See “Modifying a Crew Assignment Duration” for details.

• The Drop Assignment option removes the selected event from the list of crew assignments.

• The Place En Route option places the crew en route to the selected event. Once the crew has been placed en route, the event will be displayed in the Crew Info Active Jobs table.