Menu Option | Description | Toolbar Icon |
|---|---|---|
Customer Search | Searches for customers based on the search criteria entered into the Searchable Information section. The system displays up to the first 100 customers located in the database that match the criteria. | |
Intersection Search | Searches for a street intersection based on one or two street names entered into the Intersection Search section. The order of the street names does not matter for matching purposes. | |
Call Search | Searches through previous calls based on the search criteria entered into the Searchable Information section. The system displays up to the first 100 calls located in the database that match the criteria. | |
Submit Call | Saves the call details entered into the request sections and clears the form. | |
Check Meter | Requests current status of the meter for the customer. This option is disabled if the customer is not AMR-enabled. | |
Call History... | Opens Call History, which lists current and historical calls from the customer. This option is disabled if a previous call does not exist. | |
Event History... | Opens Event History, which lists current and historical events involving the customer. Note that the customer need not have called to be part of an event. This option is disabled if a previous event does not exist. | |
Clear Form | Removes customer, event, and crew information from the fields on the window. Remember to save the call, if desired, before clearing the fields. |