Callback Request
The Callback Request section allows you to specify a callback mechanism and an optional callback number or email address, or indicate if no callback was requested. The information you enter in these fields is saved to the database and used by other Oracle Utilities Network Management System applications and possibly other third party systems that are interfaced to Oracle Utilities Network Management System.
The Callback Request section includes the following fields:
• Callback Method: Allows you to select how to notify a customer requesting a callback; the options are Phone, Text, or Email. The Callback Phone|Text|Email field allows you to enter the corresponding information.
• ERT Updates: Allows you to select whether to notify the customer of ERT updates.
• Outage Restoration: Allows you to select whether to notify the customer when the outage is restored.