Request

The Request section allows you to enter general details provided by the caller. The information you enter in these fields is saved to the database and used by other Oracle Utilities Network Management System applications and possibly other third party systems that are interfaced to Oracle Utilities Network Management System.

• Flow is a drop-down menu that allows you to select the status of the water flow (for example, Gushing).

• Quality is a drop-down menu that allows you to select the status of the water quality (for example, Bad Taste).

• Cause is a drop-down list that allows you to select the cause (if known) of the event (for example, Frozen Pipe).

• Meter is a drop-down list that allows you to select an action needed in regard to the meter (for example, Connect).

Note: The actual set of drop-down lists may be different at your company.