Viewing the Outages Summary
The Outages Summary presents the user with a view-only summary of the total active outage events in the system. The information in the window dynamically updates as new calls come in and as new outages are created and restored. The events are sorted by default on the E/H and # Out values, but can be sorted by any of the other columns by clicking on the column header. You can access the Outages Summary by clicking the Outages Summary button on the toolbar or selecting Outages Summary from the File menu.
Note: the Outages Summary is not available when Web Call Entry is integrated in the Web Workspace since the information is available in the Work Agenda.
The Outages Summary contains two tables. The top table is a summary and the table below it displays a row for each event in the summary table.
The summary table at the top of the Outages Summary window displays the following columns:
• The Events in View field displays the number of events currently displayed in the Outages Summary.
• The Est Cust Out field displays the number of customers estimated to be affected by the events currently displayed in the Outages Summary.
• The Calls field displays the number of calls entered for the events currently displayed in the Outages Summary.
• The Pri Calls field displays the number of priority calls entered for the events currently displayed in the Outages Summary.
• The EMR Cust Out field displays the number of emergency customers affected by the events currently displayed in the Outages Summary.
• The MED Cust Out field displays the number of medical customers affected by the events currently displayed in the Outages Summary.
• The KEY Cust Out field displays the number of key customers affected by the events currently displayed in the Outages Summary.
• The Crews En Route/Onsite field displays the number of crews en route to/onsite at the events currently displayed in the Outages Summary.
The Current Outages table displays the following columns:
• The E/H column indicates whether or not the event is an emergency or hazardous condition. An "E" in this column denotes extreme emergency, and an "H" in this column denotes hazardous.
• The # Out column contains the number of customers experiencing an outage for the event.
• The # Crit column contains the total number of critical customers experiencing an outage for the event.
• The # Calls column contains the number of calls received for the event.
• The Region column contains the control zone region where the event occurred.
• The Branch column contains the control zone branch where the event occurred.
• The Substation column contains the control zone substation where the event occurred.
• The Location column contains either the address of the first customer that called if the event is a service outage or non-outage or the pressure zone location of the asset if the event is an asset outage.
• The Start Date column contains the date and time the event began.
• The Est Restore Date column contains the estimated restoration time (ERT) for the event.
• The Est Src column contains the source of the ERT for the event. The possible source values are:
• N - none (no ERT)
• S - Oracle Utilities Network Management System - Storm Management
• P - Oracle Utilities Network Management System Storm Management "non-published global ERT"
• O - Oracle Utilities Network Management System Storm Management "onsite ERT" used when the crew is en route or onsite. If the crew is en route, the ERT includes the travel time plus the repair time; if the crew is onsite, the ERT only includes the repair time.
• G - Oracle Utilities Network Management System Storm Management "published global ERT"
• C - User-entered (assumed to have been provided by the crew)
• I - Initial default ERT
• The Clues column contains the clue codes for the calls received, if any.
• The
Status column displays the status assigned to the event. See
“Event Status Codes” for a complete list of status codes and descriptions.
• The Crews column contains the crew ids of the associated crews.
The Operations Event Note field displays the Operations Event Note for the selected event, if any.
Buttons
• The Auto Filter button allows you to quickly filter the view by the selected cell value.
• The Auto Filter Off button turns off any auto filter that has been applied.
Menus
The following table describes the Outages Summary menus.