Performing the Next Unassigned Callback for an Event

To perform the next unassigned callback for an event, complete these steps:

1. On the Web Callbacks main window, select an event that has unassigned callbacks remaining (# Asn column less than # Rem column).

2. Click the Perform Next Callback button (

) on the toolbar. If all callbacks for the selected event have been assigned, an error dialog box displays.

3. Place the phone call to the customer, using the phone number listed in the Callback Phone field, if provided. Otherwise, use the number in the Telephone field.

4. When the call is complete, select the appropriate option from the Callback Status drop-down list.

5. Click the Save button.

6. If there are unassigned callbacks remaining for the event and you want to perform them, click the Next Callback button and repeat the three previous steps.

7. Click the Exit button to close the Perform Next Callback window.

Note: The callback accessed from the Perform Next Callback window is assigned to you when the window opens to prevent another user from being assigned to it as well. If you save a result for the callback that does not actually complete it (for example, Busy, No Answer) and then exit the Perform Next Callback window, it will remain assigned to you. If you exit the Perform Next Callback window without saving a result for the callback, the callback returns to being unassigned.