Adding a Customer Count Parameter
To add either an Outage notification parameter or an Outage affecting critical customers notification parameter, complete these steps:
1. Click the Parameter Manager tab on the Service Alert Administration Tool.
2. Click the Add button. The appropriate fields on the Parameter Information pane become enabled.
3. Enter a descriptive name for the parameter into the Name field.
4. Click the Select Contact Groups... button. The Select Contact Groups dialog box appears.
5. Select one or more groups to be notified when the parameter is violated from the Select Contact Groups dialog box.
6. Click the OK button on the Select Contact Groups dialog box. The Select Contact Groups dialog box disappears.
7. Select either "1. Outage" or "2. Outage affecting critical customer(s)" from the Type context menu.
8. In the Value field, enter a number that represents the number of customers that must be out in order to trigger the notification.
9. Select either Unplanned or Planned from the Event Type options.
10. To limit the types of events that can trigger the notification, click the Select Event Types... button, then make your selection in the Select Event Types dialog box. If no selection is made, then the notification is triggered by all event types.
11. Select one or more check boxes in the Trigger section to specify when this notification should be triggered.
12. Either specify a list of assets or list of asset classes and a list of control zones for the parameter. This is used in conjunction with the Value in order to trigger the notification.
a. To specify an asset, do the following:
• Click the Select Assets... button. The Select Assets dialog box opens.
• Click the Add button to open the Asset Search dialog box. Enter your search criteria into the Search Text field.
• Click the Search button. The search results are displayed in the table.
• Select the desired assets from the table and click OK. The Select Assets dialog box is populated with rows for each selected asset.
• Newly added rows have a green background.
• Rows can be removed from the Select Assets dialog box using the Remove Asset button. Rows scheduled for removal have a red background.
• The Undo Changes button reverts all changes made to the list of assets in the Select Assets dialog box.
• Click OK to close the Select Assets dialog box. The Number of Selected Assets will be updated with the count of selected assets.
b. To specify asset classes and control zones, do the following:
• Select Asset Classes
• Click the Select Asset Classes... button. The Select Asset Classes dialog box opens.
• Select the asset classes in the tree pane. You may click Expand All to show all asset classes in the tree and click OK. The Select Asset Classes dialog box will close and the Asset Class(es) field will be populated with the selected asset class names.
• Select Control Zones
• Click the Select Control Zones... button. The Select Control Zones dialog box opens.
• Select the desired control zones from the tree, and click OK. The Select Control Zones dialog box will close and the Control Zones field will be populated with the name of the selected control zones.
13. Select/deselect the Use Event States, Disable During Storm, and Active check boxes, as desired.
14. If the Crew Action trigger is selected, use the Select Crew Types... and Select Crew States... buttons to select the crew types and crew states that can trigger the notification.
15. Click the Save button to save the parameter.