Adding a Specific Customer Parameter
To add an Outage affecting a specific customer parameter, complete these steps:
1. Click the Parameter Manager tab on the Service Alert Administration Tool.
2. Click the Add button. The appropriate fields on the Parameter Information pane become enabled.
3. Enter a descriptive name for the parameter into the Name field.
4. Click the Select Contact Groups... button. The Select Contact Groups dialog box appears.
5. Select one or more groups to be notified when the parameter is violated from the Select Contact Groups dialog box and click OK. The Select Contact Groups dialog box disappears.
6. Select "3. Outage affecting specific customer notification" from the Type drop-down list.
7. Select either Unplanned or Planned from the Event Type radio group.
8. To limit the types of events that can trigger the notification, click the Select Event Types... button, then make your selection in the Select Event Types dialog box. If no selection is made, then the notification is triggered by all event types.
9. Select one or more check boxes in the Trigger section to specify when this notification should be triggered.
10. Click the Select Accounts... button to bring up the Select Accounts dialog box.
11. Click the Add Account button to bring up the Account Search dialog box.
12. Select a search criterion on the Search Parameter drop-down list.
13. Enter text into the Search Text field according to the search criterion selected in the previous step.
14. Click the Search button. The search results are displayed in the table.
15. Select the desired accounts from the table and click OK. The Account Search dialog box disappears and rows for the selected account numbers are added to the Select Accounts dialog box.
• Newly added rows have a green background.
• Rows can be removed from the Select Accounts dialog box using the Remove Account button. Rows scheduled for removal have a red background.
• The Undo Changes button reverts all changes made to the list of account in the Select Accounts dialog box.
Once satisfied with the list of accounts click OK. The Select Accounts dialog box disappears, and the Number of Selected Accounts field is populated with the number of distinct account numbers from the Select Accounts dialog box.
16. Select/deselect the Use Event States, Disable During Storm, and Active check boxes as desired.
17. If the Crew Action trigger is selected, use the Select Crew Types... and Select Crew States... buttons to select the crew types and crew states that can trigger the notification.
18. Click the Save button to save the parameter.