Adding Accounts
The Add Account dialog box opens once you press the Add button on the Utility Customers tab. This dialog box allows you to add a critical customer into Service Alert.
The Add Account dialog box displays the following fields and buttons:
• The Search Text field displays the text used to search for a critical customer account. The text varies based on the search parameter.
• The Search Parameter field displays the current search parameter. The available parameters are Account Number, Account Name, Phone Number, Address, City State, and Zip Code.
• The Search button performs a critical customer search within the Oracle Utilities Network Management System database based upon the Search Text and Search Parameter.
• The Clear button clears the Search Text field and the search results table.
• The Account Number column displays the account number of the critical customer.
• The Account Name column displays the account name of the critical customer.
• The Phone Number column displays the phone number of the critical customer.
• The Address column displays the address of the critical customer.
• The City State column displays the city and state portion of the critical customer's address.
• The Zip Code column displays the zip code of the critical customer.
• The Critical Types column lists the customer's critical classification.
• The OK button adds the customer to Service Alert and closes the Add Account dialog box.
• The Cancel button closes the Add Account dialog box without adding the customer to Service Alert.