Adding an Account to Service Alert

To add an account to Service Alert, complete these steps:

1. Click the Utility Customers tab on the Service Alert Administration Tool.

2. Click the Add button. The Add Account dialog box opens.

3. Select a search criterion on the Search Parameter drop‑down list.

4. Enter text into the Search Text field according to the search criterion selected in the previous step.

5. Click the Search button to perform a search for critical customers in the Oracle Utilities Network Management System database. The search result table populates with a set of customer data.

6. Select a customer by clicking on a row in the table. The OK button becomes enabled.

7. Click OK to add the customer to Service Alert, or Cancel to avoid adding the account.