Searching for an Account in Service Alert

To search for an account, complete these steps:

1. Click the Utility Customers tab on the Service Alert Administration Tool.

2. Click the Search button. The Search Account dialog box opens.

3. Select a search criterion on the Search Parameter drop‑down list.

4. Enter text into the Search Text field according to the search criterion selected in the previous step.

5. Click the Search button to perform a search for critical customers within Service Alert. The search result table populates with a set of customer data.

6. Select a customer by clicking on a row in the table. The OK button becomes enabled.

7. Click OK to display the customer data and contact information on the Utility Customer pane, or Cancel to avoid selecting the account.