Using the Events List Condensed and Sub-Events Views
When the Condensed View check box is selected (default), related event rows will be condensed to a single summary row. The + column appears and displays a + symbol on the condensed row. The condensed row's Event # field also indicates that there are sub-events with an additional asterisk (*) after the event number. The Device column expands to display the Original Device and the Current Device columns.
Clicking the plus symbol (+) in a condensed row will open the Sub-Events view, which displays the sub-events for the selected condensed row. Click the X button to close the Sub-Events and go back to the Condensed View.
Using the Work Agenda Reading Pane
The Work Agenda Reading Pane provides a summarized view of data for an event selected in the Work Agenda or Viewer.
Fields:
• Event Information
• Event #: Displays the number the system has assigned to the event.
• Start Date: Displays the date and time the event began.
• Est Restore Date: The estimated restoration time (ERT) for the event.
• # Out: The total number of customers experiencing an outage for the event.
• # Emergency: Contains the number of emergency customers experiencing an outage for the event.
• #Medical: Contains the number of medically urgent customers experiencing an outage for the event.
• # Key: Contains the number of key customers experiencing an outage for the event.
• Device: Contains the name of the device associated with the event.
• Zone: Contains the affected Control Zones.
• Phases Out: Contains the affected phases.
• Clues: Contains any clues associated with the event.
• Switching Plan...: Click to open or create a new switching plan. Associated plans are listed in the field next to the button. See “Web Switching Sheets”.
• Event Crews: Provides a crew data table with information about crews assigned to the event. See “Managing Crews with Web Trouble Management”.
• Call Comments: Lists call comments.
• Operations Event Note: Lists operations event notes.
Acknowledging Events
To acknowledge an event, complete these steps:
1. Select the row of the event with NEW, S-NEW, P-NEW, M-NEW, or RED status in the Work Agenda Events List.
2. Click on the Acknowledge toolbar button or select Acknowledge from the Actions menu. The event becomes acknowledged and its status changes accordingly.