Using the Trouble Info Supply Points View

Depending on where it's accessed from, the Trouble Info Supply Points view lists all of the supply Points located downstream from a given device, or all of the supply points associated with a given event. Open this view by clicking on the Supply Points toolbar button or selecting Supply Points from the File Menu in the Trouble Info Callers or Customers view.

The Supply Points View displays the following fields:

• Event Information

• The Event # field displays the number assigned to the event by the system.

• The Feeder field displays the feeder on which the affected device resides.

• The Event Device field displays the name of the device associated with the event.

• The Device Type field displays the type of device associated with the event.

• Supply Point Summary displays totals for all supply points. (See below for descriptions of the columns in this section.)

• The table below the Supply Point Summary lists the following information for each supply point.

• The Device column displays the name of the customer's service device.

• The # Customers column displays the sum of all customers attached to the supply point.

• The # Emer. column displays the sum of all Emergency, Fire, Police, and 911 customers attached to the supply point.

• The # Med. column displays the sum of all Medical, Hospital, Nursing Home, and Life Support customers attached to the supply point.

• The # Key column displays the sum of all Entertainment, Government, Key, Manufacturing, and Transportation customers attached to the supply point.

• The # Sens. column displays the sum of all the Sensitive customers attached to the supply point.

• The # Critical Total column displays the sum of all critical customers attached to the supply point.

• The Control Zone column displays the supply point's control zone name.

• The Event # column displays the event number for the supply point.

• The Start Date column displays the time the supply point was outaged.

• The Restore Date column displays the time the supply point was restored.

• The Group column displays the pending action for the row:

• TBG – To Be Grouped

• TBU – To Be Ungrouped

• FAIL – Action failed

Use the View button to view a selected device in the Viewer.

Click the Remove button to remove a device from the event.

Click the Update button to save changes.

For information about the Update Event button, see “Graphical Grouping (Supply Points Mode)” for more information.