Using the Trouble Info AMI Customers View

Depending upon where it's accessed from, the Trouble Info AMI Customers view lists all the AMI-enabled meters located on/downstream from a given device or affected by a given event. The AMI Customers view is updated automatically; consequently, the Refresh action is not available when this view is selected.

Open this view by clicking on the AMI Customers toolbar button or selecting AMI Customers from the File menu in the Trouble Info Callers or Customers view.

Event Information

Event Information populates the top portion of the AMI Customer View.

• The Event Information field displays the number assigned to the event by the system.

• The list title displays how many AMI Customers are located on/downstream from a given device, affected by a given event, or affected on a given device.

• The Feeder field displays the feeder on which the associated device resides.

• The Event Device field displays the name of the associated device.

• The Device Type field displays the type of the associated device.

Customer Table

The Customer table portion of the AMI Customers View displays information for the individual customers.

• The Device column displays the name of the customer's service device.

• The Phases column displays the phases of the customer's service device.

• The Name column displays the customer's name.

• The Telephone column displays the customer's telephone number.

• The Critical column displays the customer type value of the customer.

• The Address column displays the customer's address.

• The Account # column displays the customer's account number.

• The Meter # column displays the customer's meter number.

• The Enabled column displays the status of AMI functionality. A value of "Y" means that AMI functionality is enabled while a value of "N" means that AMI functionality is disabled. An asterisk next to the value (for example, Y*) means that a request to enable or disable AMI functionality is currently in progress for the meter.

• The Status column displays the latest unsolicited meter status received from AMI.

• The Status Date column displays the date of the latest unsolicited meter status.

• The Ping Result column displays the result of the most recent meter ping.

• The Result Date column displays the date of the most recent meter ping result.

• The Load Side column displays the latest load side connection status for the meter (Connected/Disconnected).

• The Voltage column displays the latest voltage reading for the meter. For multiphase meters, this column may contain multiple voltage values.

• The Nominal column displays the meter's nominal voltage value.

• The Request # column displays the index of the last AMI ping request.

• The Request Date column displays the date of the last AMI ping request.

• The Request Type column displays the type of the last AMI ping request (Power, Voltage or Load Side status).

• The Requested By column displays the login name of the user who made the last AMI ping request.

• The Completed By column displays the login name of the user who completed the last AMI ping request.

Related Information

See “Working with AMI Requests” for more information.

Viewing AMI Customers for a Device

To view AMI customers for a particular device:

1. Select a device in Viewer and open the device in the Control Tool.

2. Click the AMI Customers… button in the Control Tool. The Event Details Trouble Info tab opens, and the AMI Customers table is populated with the customer information for AMI‑enabled customers on the selected device.

Moving Customers to a Different Device

Trouble Info allows you to move customers to a different device if you discover they are associated with an incorrect device. The Move Customers tool is available from both the Callers and Customers views.

To move customers to a different device, complete these steps:

1. Select one or more customers to move from the Customers view

Notes:

• You can use the Callers view if the customers that you want to move are all also callers.

• To select multiple adjacent customers, click the first customer row and then press the Shift key and click the last customer row.

• To select multiple non-adjacent customers, press the Control key and click each customer row individually.

2. Select Move Customers… from the Actions menu. The Move Customers dialog box appears.

3. Select a device in the Viewer to move the customers to. The New Device field is populated with the device identifier.

4. Click OK. The Move Customers dialog box closes.

Note: If the selected customers were previously moved to a new device, a confirmation dialog box (that is, Overwrite Moved Customers) is displayed. Do one of the following:

• Click Yes to continue and overwrite the existing customer move record.

• Click Cancel to cancel your selection and return to the Move Customers dialog box to select a different device.

• Click No to abort the move completely.

5. The event is then re-analyzed using the new device information. If it does not repredict into the same event, the # Calls and # Customers for the original event are adjusted. Calls may be grouped into another existing event or a new event will be created.

Note: Trouble Info will be updated with the Move Customer information.

Viewing a Customers DER Units

Trouble Info allows a user to view information related to DER units associated to an individual customer. This dialog will show the following information related to DER units, the technology type, phasing, rated size, and voltage. This dialog is only available from the Customers view.

To view DER units for a customer, complete the following steps:

1. Select a single customer in the Customers view that has a DER Count greater than or equal to one.

2. Select Show DER Units... from the Actions menu. The Customer DER Units dialog box appears.

Note: The Show DER Units... option will only be available if the DER Count is greater than or equal to one.

3. The dialog will open showing relevant information for each DER associated to the customer.

4. Click Close. The Customer DER Units dialog box closes.

Using the Damage Assessments Tab

The Damage Assessments tab displays summary information for damage assessment records associated with an event. See “Working with Damage Assessments” for information about creating and working with damage assessments.