Creating AMI Requests for Device Outages

To create an AMI request for an existing device outage, follow these steps:

1. Select an existing device outage in Work Agenda.

2. Select AMI Confirm from the Work Agenda Actions menu. The Event Details Trouble Info tab is displayed, showing information about customers affected by the selected event.

3. Select customers whose meters should be pinged.

4. Select AMI Confirm from the Trouble Info Actions menu. A new AMI request is created for the selected meters.

Note: If you attempt to create an AMI request for a customer that is part of an active AMI request, the AMI Rejected Meters dialog box is displayed. This dialog box lists the customer information associated with the meter that was rejected. Click OK to continue.