Creating an AMI Request Without an Outage
To create an AMI request without an existing outage, follow these steps:
1. Double-click on a device in Viewer to bring up Control Tool.
2. Click AMI Customer List… in Control Tool. The Event Details Trouble Info tab is displayed, showing information about AMI-enabled customers for the selected event.
3. Select customers whose meters should be pinged.
4. Select AMI Confirm from the Trouble Info Actions menu. A new AMI request is created for the selected meters.
Note: If you attempt to create an AMI request for a customer that is part of an active AMI request, the AMI Rejected Meters dialog box is displayed. This dialog box lists the customer information associated with the meter that was rejected. Click OK to continue.
Completing AMI Requests
To complete an AMI request, select a row on the AMI Requests list and click the Complete button. The options presented to you depend on the status of the original event.
Canceling AMI Requests
To cancel AMI requests, select one or more rows on the Active AMI Requests list and click the
Cancel button. The canceled AMI requests disappear from the list of active AMI requests. AMI Requests will be automatically expired by the system, as configured by the
meterRequestTTL SRS Rule (see
“Using the Event Management Rules Tab” for additional information on searching for and editing SRS Rules).
Re-submitting AMI Requests
To resubmit active AMI requests, select one or more rows on the AMI Request list and click the Resubmit button. A confirmation window appears, asking whether you want to cancel the active request before submitting the new request. Click Yes to confirm.