Additional Customer Information

The Additional Customer Information section displays the following fields:

• The Account Type field is a view-only field that indicates the type of customer account (for example, electric).

• The Customer Type field is a view-only field that indicates the type of customer (for example, critical). If a customer type has not been designated for the customer, this field will have 'STD'.

• The Customer Device field is a view-only field that indicates the device name associated with the customer.

• The ERT to Report field is used to track the estimated restore times (ERTs) given to a caller. If the customer is part of one or more outages, the ERT to Report field will default to the latest of the ERTs for outages affecting that customer. The button on the right opens a calendar dialog box from which the reported date and time can be selected.

When the amr product is licensed, the Additional Customer Information section contains several fields, which allow users to check the current customer's meter status.

• The Meter field is a view-only field that displays the meter identification.

• The Request Meter Status button allows the user to request the customer's current meter status. This button is disabled if the customer is not AMR-enabled.

• The Meter Status field is a view-only field that displays meter status information received from the AMI system or an indication that there is an outstanding meter status request for the customer.