Request
The Request section allows you to enter general details provided by the caller. The information you enter in these fields is saved to the database and used by other Oracle Utilities Network Management System applications and possibly other third party systems that are interfaced to Oracle Utilities Network Management System.
• Power is a drop-down list that allows you to select the status of the power (for example, Dim Lights).
• Cause is a drop-down list that allows you to select the cause (if known) of the event (for example, Tree Limb on Wire).
• Description is a drop-down list that allows you to select an additional description of the event (for example, Sagging Wire).
• Street Light is a drop-down list that allows you to indicate problems with streetlights or traffic lights.
• Meter is a drop-down list that allows you to select an action needed in regard to the meter (for example, Connect).
• Meet is a drop-down list that allows you to indicate whether emergency or other personnel should be met on the scene (for example, Meet Fire).
• Priority is a drop-down list that allows you to indicate whether the event is a priority situation (for example, extreme/life).
• Other is a drop-down list that allows you to cancel previous calls from this customer or enter in "informational" calls when the customer calls back to simply ask for more information about their event.
Note: The actual set of drop-down lists may be different at your company.