Event Information

The Event Information section is view-only and populated with information only if one or more active events are associated with the customer. The Event Information table displays information about each active event associated with the customer. To view the Operations Event Note if there are multiple events, select the desired event from the table.

The Event Information Section displays the following columns:

• The Event # column contains the unique number assigned to the event. The event number is also displayed in other Oracle Utilities Network Management System applications in order to track the status of the event.

• The Event Device column contains the name of the device associated with the event.

• The Event Type column contains a classification of the event. See “Event Type Codes” for a complete list of event type codes and their descriptions.

• The Start Date column contains the date and time the event began.

• The Est Rest Time column contains the date and time the operations center or the crew predicts the event will be resolved.

• The Trouble Codes column contains the trouble codes that were entered when the call was taken (for example, Sagging Wire). See “Event Type Codes” for a complete list of event type codes and their descriptions.

• The Primary Cause column contains the Primary Cause selected for the event in Event Details. See the Event Details “Using the Completion Actions Tab” for information on Primary Cause selection.

• The # Cust column contains the estimated number of customers affected by the event.