Call History allows you to view a historical record of customer calls. This is important for managing the relationship with customers who are repeat callers. Once you have selected a call from the customer's call history, you can view the details for the call.

Call History offers a tabular summary of each call a customer has made that is still in the database. The calls are chronologically ordered by call date, but can be sorted by any of the other columns by clicking on the column header. Click the column header once to sort in one direction (for example, ascending order), and click a second time to sort in the other direction (for example, descending order).

You can access Call History by clicking the Call History button on the toolbar or selecting Call History... from the Actions menu.

Call History displays the following sections.