• Click the Perform Next Callback button () on the toolbar, or

• Select the Perform Next Callback… option from the Actions menu, or

• Click Perform Next Callback… button beneath the Callbacks Summary pane.

• The Event # field displays the event number for which callbacks are being performed.

• The Substation field displays the name of the substation associated with the event.

• The Zone field displays the name of the branch office associated with the event.

• The Device field displays the name of the device associated with the event.

• The Start Date field displays the date and time the event began.

• The Restore Date field displays the date and time the event was restored.

• The Operations Event Note field displays any comments entered for the event by operations staff.

• The # Callbacks field displays the total number of callbacks for the event.

• The # Remaining field displays the number of callbacks remaining for the event.

• The % Complete field displays the percentage of callbacks that are complete for the event.

• The Account # field displays the selected customer's account number.

• The Name field displays the name of the customer to be called back.

• The Address field displays the selected customer's service address.

• The City field displays the selected customer's city.

• The Customer Type field displays an indication of whether the customer is a critical customer (for example, medical or key account).

• The Device field in the Customer Information pane displays the name of the selected customer's service device.

• The Clues field displays the trouble code clues received for the customer's call.

• The Customer Comment field displays the customer comments entered when the customer called, if any.

• The Priority check box indicates whether or not the callback is associated with a priority call.

• The Telephone field displays the telephone number on record for the customer.

• The Callback Phone field displays the alternate telephone number (for example, cell phone) for the customer, if provided during original call.

• The Callback Status column is a drop-down list that lets you select the result of the call to the customer. See “Callback Status” for status colors and descriptions.

• The Callback Date column contains the date and time the callback was performed. This column is automatically populated when you change the Callback Status.

• The Next Callback button populates the Perform Next Callback window with the next unassigned callback for this event, if any, and assigns the callback to you. There is also an option under the Perform Next Callback window's Actions menu for this action.

• The Save button saves the result for this callback and enables the Next Callback button. There is also an option under the Perform Next Callback window's File menu for this action.

• The Exit button closes the Perform Next Callback window. There is also an option under the Perform Next Callback window's File menu for this action.