Generating the List

To generate the Impacted Customer list, follow these steps:

1. On the Request tab, verify that a Start Date and Finish Date have been entered for the sheet. The system uses these fields to generate the Impacted Customer list and the estimated restoration time for each customer. The start of outage is the Start Date of the switching sheet, and the restoration time is the Finish Date.

Note: If a Planned Date is specified for a particular operation on the Steps tab, then the Planned Date, rather than the sheet's Start and Finish Date, is used to generate the impacted customer list for that operation.

2. Make sure that you have added all necessary steps to the switching sheet, and that the sheet is ready to be worked. The steps do not need to be completed to produce the list.

3. On the Steps tab, click the Reset Study Session button on the toolbar, then select Real-Time or Nominal. At this point, you can update your study session within the Study Viewer to depict what the model will be like when the work is carried out.

4. On the Impacted Customers tab, click the Rebuild Impacted Customer List button on the toolbar. The list is generated and displayed.

Notes:

• When the steps do not impact any customers, clicking this button will bring up an information dialog box stating that no customers will be impacted as a result of the operations in the current switching sheet.

• If you do not reset your study session as described in step 3, then the impacted customers list may end up with no results. This is due to the fact that the steps in the sheet, when traced through, will not actually impact any customers in your study session. This is why it is vital that you prepare your study session before attempting to generate the impacted customers list.