Confirming an Outage Event

When the crew arrives onsite, they can confirm the outage device. The system predicts the location of the outage based on customer calls, but sometimes the prediction is incorrect.

When the Prediction is Correct

To confirm the outage from the Events and Crews tool's Events table, do the following:

1. Select the event.

2. Right-click and select Confirm Outages... from the Confirm/Restore Outage context menu option.

3. In the Confirm Outages dialog box, confirm whether it was a service outage or secondary outage.

To confirm the outage at the predicted location on the Map, do the following:

1. Select the device in the Map.

2. In the Map’s Selection panel, choose Open from the Operate menu.

3. In the Operate Device dialog box, view the conditions, and then click the Open [device] button.

Upon opening the device, the event status changes from Predicted to Real/Confirmed.

When the Operated Device is Upstream from the Predicted Device

To confirm a predicted outage is further upstream, you can move the prediction upstream either from the Map or the Event List.

To Repredict Upstream from the Event List

1. Click on the Event and choose Repredict Upstream. This extends the predicted extent of the outage to the next protection device upstream.

To Repredict Upstream from the Map

1. Click on the currently predicted device, and then, from the Map's Selection List, select the device you clicked on.

2. Select Repredict and then select Repredict Upstream. This extends the predicted extent of the outage to the next protection device upstream.

Another option is to navigate the Map to the outage device, and operate that device. Any predicted outages downstream of the device will be subsumed into the confirmed outage you create.

Working with Event Details

The Flex Operations Event Details allows you to view and update event information from a page that is very similar to the Web Workspace Event Details (see “Understanding Event Details” for more information). It's window has key event information in the top pane and a set of tabs with different types of discrete data for the event below.