Viewing Customer Call and Event History

If you select a row in the Calls, Customers, or AMI Customers lists, the Event Details Action menu and certain context menus provide options to view additional customer, call, and/or event information in the Customer Details Drawer, which is a panel that opens on the right side of the table.

Note: When the drawer is open, you cannot select any Flex Operations components outside of the drawer.

The options are:

• Customer Call History

• Customer Event History

Note: You can also access the Customer Call History and Customer Event History from the Map's Customer List selected customer context menu.