Viewing Customer Call History
In the Calls, Customers, or AMI Customers tables, right‑click and select 
Customer Call History... to open the Customer Details Drawer with the Call History tab in focus. Any calls from the customer will be displayed in a list with the date, event type, and status (Active, Complete, and so on). If you select a call in the list, the drawer will switch to information about that call, such as associated event, caller, callback request, and so on. Use the back button to return to the Call History view.
Customer Call History... to open the Customer Details Drawer with the Call History tab in focus. Any calls from the customer will be displayed in a list with the date, event type, and status (Active, Complete, and so on). If you select a call in the list, the drawer will switch to information about that call, such as associated event, caller, callback request, and so on. Use the back button to return to the Call History view.