Viewing Customer Details

The Customer Details tab displays customer information, such as account number, contact information, supply device, meter, and so on.

These options are enabled when a single row is selected. The options are disabled on the Calls tab if no customer data is available for it (for example, an intersection or fuzzy call). When either option is selected, the Customer Details drawer opens. The Customer Details tab is in focus if the Customer Details Drawer opens from the Call Entry tool

The drawer has three tabs:

• Customer Details: Provides information about the selected customer available details for the selection are displayed here.

• Call History: Provides a list of calls, if applicable, associated with the customer. Each row in this list displays a summary of the call. When you select any of the rows in the call history list, the selected row is expanded to show the call details for that specific call, and provides options to update/add a comment to the call and cancel the call (if available for the call per call status). Provides an option to update/add a comment to the call and cancel the call (if available for the call per call status). These option are only available/visible if the Customer Details drawer is opens from Call Entry tool and would not be available if the Customer Details drawer opens from the Event Details Calls, Customer, AMI Customers tab, or from the Map's Customer List. Click the Back button to return to the Call History list.

• Event History: Provides a list of events associated with the selected customer. Each row in this list displays summary the event. Selecting any row in the list opens a view that provides additional details for the event.