Introduction

This chapter is an administration guide for the Oracle Utilities Network Management System Generic Interactive Voice Response (IVR) System Adapter. This chapter describes the processes required to install and configure the adapter to run with various IVR applications. This adapter has the following attributes:

• It is one of the adapters and tools that Oracle offers for integration with other product suites. It is a Unix application that generally executes on the Oracle Utilities Network Management System services server and is monitored through SMService.

• It has the ability to accept trouble calls from an external application and provide that external application with updates about existing outages.

• It can submit callback requests to an external application and receive callback responses from the external application.

• It can communicate with several external applications, such as Interactive Voice Response (IVR) systems, Customer Information System (CIS) and Callback applications.