Supported Application Data Flows

Understanding IVR Data Flows

The following are the Data Flows between an IVR system and Oracle Utilities Network Management System using the Generic IVR Adapter

• Creation of trouble calls from the IVR system to Oracle Utilities Network Management System

• Callback request information from Oracle Utilities Network Management System to the IVR system

• Callback response information from the IVR system to Oracle Utilities Network Management System

Understanding CIS Data Flows

The following are the Data Flows between a CIS and Oracle Utilities Network Management System using the Generic IVR Adapter

• Creation of trouble calls from the CIS application to Oracle Utilities Network Management System

Understanding Callbacks Application Data Flows

The following are the Data Flows between a Callback application and Oracle Utilities Network Management System using the Generic IVR Adapter

• Callback request information from Oracle Utilities Network Management System to the Callback application

• Callback response information from Callback application to Oracle Utilities Network Management System