Terminology

The following terms and acronyms are relevant to this specification

OMS	Outage Management System
NMS	Network Management System
CIS	Customer Information System
IVR	Interactive Voice Response
Generic IVR Adapter	A Unix application that generally executes on the OMS server machine. It supports the Trouble Call, Callback Request, and Callback Response Data Flows.
SMService	System Monitor Service. SMService monitors the core processes in the system, essentially the services and interfaces.
JMService	Job Management Service. The Oracle Utilities Network Management System call processing and outage prediction engine.
ODService	Object Directory Service. ODService improves performance of the Oracle Utilities Network Management System by caching large amounts of device information that is likely to be requested by applications. This caching allows the requests to be handled very quickly without directly accessing the database.
Isis	Clients access services and tools through a central concurrency management and messaging system called Isis. Isis is a real-time implementation of message oriented middleware and comprises the backbone of the system, providing access to the server for each client and the communication required between tools and services. Isis delivers the organized information to the client applications.