The Oracle Utilities Network Management System-Oracle Field Service Adapter provides services required by the Oracle Utilities Network Management System Integration to Oracle Field Service.

One of the main functions of the adapter is translating Oracle Utilities Network Management System trouble events into Oracle Field Service activities. A trouble event is some situation in the electrical network, which requires attention (for example, an outage causing some number of customers to be without electric power). An activity is a unit of work which a mobile crew needs to perform. Single event can be associated with multiple activities during its lifetime (for example, one crew may need to perform initial assessment before another crew or crews can start repair work). The responsibility of the adapter is to maintain relationships between the trouble events and activities and subsequently between trouble events and mobile crews.