Trouble Callback Mapping Configuration
IVR Adapter allows arbitrary information from the PICKLIST_INFO_UPD_TR table to be included into callback request. Columns CB_DETAIL1, CB_DETAIL2, CB_DETAIL3 and CB_DETAIL4 in the TROUBLE_CALLBACKS database table are used for this purpose. Database table IVR_ADAPTER_CONFIG is used to define if/how these columns should be populated.
Field Name
Nullable
Data Type
Description
CONFIG_ITEM
N
VARCHAR2(32)
Column name in the TROUBLE_CALLBACKS database table, which should be populated from the PICKLIST_INFO_UPD_TR table.
CONFIG_VALUE
N
VARCHAR2(32)
Column name in the PICKLIST_INFO_UPD_TR table, which should be used as the data source.