When initiating a notification, Service Alert sends email and paging requests to the genpublisher service. It is the email toolkit code within the genpublisher that interfaces with a mail system. The email toolkit uses SMTP to send these message requests. * Therefore, to properly receive Service Alert notifications, an SMTP server needs to be configured and running on the network. All that is left to do is to describe to the email toolkit the configuration settings that it needs in order to communicate with the SMTP server.

The following Unix environment variables need to be set up properly in order to configure the email/pager notifications.

 

 

The Email Username setting is a command line parameter on the genpublisher service. The username is the string that appears after the "-username" command line option. This will appear in all email and pager notifications From field. It is probably a good idea to set up an email alias for this username, in case notification recipients attempt to reply to a notification. Note that the "@domain.com" portion of the username should be omitted as this comes from the "NMS_DOMAIN_SUFFIX" environment variable.

Verify in the genpublisher log that the change is in place by locating a line similar to:

The email and text/SMS notification messages contain a subject line. The subject line content is configurable via the MYC_MSG_SUBJECTS database table.

 

 

 

 

When populating EMAIL_SUBJECT and PAGER_SUBJECT columns substitution variables can be used to include certain values from the notification message into the subject line. The following table lists available substitution variables.

 

In addition, generic event fields can be used as substitution variables. In this case, the generic event field name serves as the substitution variable name. To use a substitution variable when configuring the email or text/SMS subject line, its name needs to be prefixed with dollar sign (for example, $CTRLZONE1).