Associating and Unassociating Calls with Assets or Control Zones
Sometimes a call comes in reporting a problem that is not clearly related to a particular customer or asset. Until an asset is identified for the problem, the event is considered a fuzzy call. When more information becomes available, you can associate the fuzzy call with an asset or control zone. You can also unassociate these calls using the Event Details Trouble Info tab.
Associating Fuzzy Calls
To associate a call with an asset or control zone, complete the following steps:
1. In the Work Agenda, select the fuzzy event row.
2. Select Associate Event... from the Work Agenda Actions menu. The Associate Event dialog box will open.
3. Select the asset or control zone that you wish to associate the event to:
• If you know then asset that you want to associate the call to, open the Viewer and load the map containing the asset.
• Select the asset in the Viewer. The asset identification appears in the Asset field.
• If you are associating the fuzzy call to a control zone, select the control zone from the Control Zone selection menu (
). The control zone name will populate the Zone field.
). The control zone name will populate the Zone field. 4. Click OK to complete the selection in the Associate Event dialog box. The Oracle Utilities Network Management System analysis engine re-analyzes the fuzzy call using the selected associated asset or control zone and may group it with other events.
Unassociating/Reassociating a Call from/to an Asset
To unassociate a call from one asset and reassociate it to another asset, complete these steps:
Note: If you are unassociating a call and you want to turn it into a fuzzy call, simply do not select an asset to re-associate it with (omit the third and sixth steps below).
1. In the Work Agenda window, select the row for the active event that contains the calls you want to unassociate.
Note: You cannot unassociate a call from a restored or inactive event.
2. Click the Trouble Info button () or select Trouble Info... from the Actions menu. Call information about the event appears in the Trouble Info window.
3. Open a Viewer window and load the map containing the new asset you would like to re-associate the calls with.
4. In the Trouble Info tab, select the row for the call you wish to unassociate from its present asset.
5. Select Unassociate from the Trouble Info Actions menu. The Unassociate dialog box opens.
6. Select an asset in the Viewer to populate the New Asset field in the Unassociate dialog box.
7. Click OK.
• The call is unassociated from the current asset and associated with the new asset, if specified.
• The Oracle Utilities Network Management System Web Trouble analysis engine re-analyzes the event from which the calls were unassociated, as well as the unassociated calls using their new associated asset.