This chapter describes the Oracle Utilities Network Management System Web Call Entry application. Web Call Entry is used to enter and access customer call and event information. The application streamlines data entry and allows access to customer call, event, and dispatch information by personnel in various operations settings. Web Call Entry shares a database with other Oracle Utilities Network Management System applications. This allows you to view certain data that operations personnel and crew supervisors have entered into the system. The event history and call history information for a customer is often helpful when you are handling a new call from a customer reporting a service outage.

This chapter includes the following topics: