Understanding the Outages Summary in Flex Operations
The Outages Summary provides outage summary information that you may drill down by region, company-wide outage-related KPIs, and trends graph for the selected region.
Menus and Toolbars
File Menu
Menu Option | Description | Toolbar Icon |
|---|---|---|
Exit | Closes the Outages Summary |
Actions Menu
Menu Option | Description | Toolbar Icon |
|---|---|---|
Trend Graph Options… | Opens Trends Graph Options dialog. |  |
Rescale Trends Graph | Sets the date range of the trends graph to the currently visible portion. |  |
Outage Summary Information
The expandable region/zone tree displays outage information for all regions you are subscribed to. It supports sorting, but not filtering.
Outage summary information includes:
• The Region column contains the region name. If a region has child regions, this column allows you to expand or collapse rows for the child regions.
• The Est Restore Time column contains the estimated restoration time (ERT) for events in that region.
• The Feeders Out column contains the number of outages on feeder breaker devices.
• The # Customers Served column contains the total number of customers served by the utility for the region.
• The # Customers Out column contains the total number of customers experiencing an outage for the region.
• The # Critical column contains the total number of critical customers experiencing an outage for the region.
• The # Calls column contains the total number of customer calls received for the region.
• The # Service Outages column contains the total number of service outages for the region.
• The # Device Outages column contains the total number of device outages for the region.
• The # To Do Outages column contains the total number of outages that do not have a crew en route or onsite.
The outage summary information may be based on the current time or a user selected time; the Summary Time is the time when the currently displayed outage summary information was generated. To select a date and time parameter, deselect Use Current Time, and enter the desired date and time in the Display Summary As Of field.
Current KPIs
The Current KPIs - All Zones panel contains several widgets that display company-wide outage-related key performance indicators (KPIs). These KPIs are the number of customers out, the number of outages, the number of critical customers out, and the number of customer calls (for active outages).
Each KPI widget includes the following elements:
• KPI title
• Current KPI value
• KPI value trend graph
• Label for the duration of the KPI value trend graph (for example., "Last 24 Hours")
• Percentage change of the KPI value between the start of trend graph and current value.
Note: Change percentage is not displayed if the starting value is zero.
Trends Graph
The Trends panel displays line graph of the selected outage information values over specified period. The graph is displayed for the region currently selected in the Outage Summary Information table. Trend lines and trending period are selected through Trend Graph Options dialog. Individual trend lines can be shown/hidden by clicking on the associated legend item. Panel label displays the selected region and time period.
Trends Graph Options Dialog Box
The Trend Lines drop‑down list allows you to select one or more outage information values to be displayed on the graph.
There are two modes for specifying trending time period, which are selected from the Configuration Type drop‑down list:
• Duration: Trends are displayed for the period of time specified in the Duration field back from the current time. In this mode, trends are updated as time moves forward, and new outage information snapshots become available.
• Date Range: Trends are displayed for the period of time explicitly specified by the Start and End fields. In this mode, once displayed, trends will remain unchanged.
The OK button closes the dialog and repopulates Trends Graph per selected options. It is disabled if not all required information is selected (at least one trend line is selected, and time period is fully specified).
The Cancel button closes the dialog without making any changes.