Outbound Communications Extract (Incremental)
The Outbound Communications extract contains a record for all outbound print and electronic communications such as Home Energy Reports, Weekly Energy Updates, and High Bill Alerts AMI (formerly known as Unusual Usage Alerts) delivered within a specified date range. It is available in Inside Opower or as a standard recurring extract from your Delivery Team.
Column | Description |
---|---|
utility_customer_id |
The customer identifier that is used on customer communications. This is usually the same value as the Example: 1234-1234-1234-1234 Field Size: 40. Can Be Empty?: No. |
opower_communication_id |
Unique ID for this communication. Can be used to join to the Engagement Metrics extract. Field Size: 21. Can Be Empty?: No. |
delivery_date |
For digital communications, this refers to the date on which the communication was dispatched for delivery. For paper communications, this refers to the date of generation. Field Size: 19. Can Be Empty?: No. |
event_type |
Communication type. Example Values:
Note: The values provided will vary by program. Contact your Delivery Team if you have any questions about the values and what they mean. Field Size: No restriction. Can Be Empty?: No. |
notification_channel |
Channel used to deliver the communication. Allowed Values:
Field Size: 5. Can Be Empty?: No. |