Chat

Chat services can be integrated with Digital Self Service - Transactions to enable customers and utilities to communicate in real-time in a chat channel. This feature helps utilities meet their customer's expectations, and can help increase customer satisfaction and revenue.

Note: Chat services are third-party services that require a separate service agreement and contracting with a third-party chat vendor prior to integration with Digital Self Service - Transactions.

The Opower Configuration Tool provides configuration for chat services that are dependent on the chat vendor selected. Review the help text provided with each chat configuration option along with your chat vendor documentation to determine proper configuration of your chat service with Digital Self Service - Transactions.