Basic Utility Inputs

For each element listed in the table, indicate the desired configuration in the Input Value column. If you do not provide an input for optional configurations, the default will be used.

Configuration Options	Input Value
Customer-Facing Utility Name	Required
Utility Address Provide the utility address, city, state, and postal or ZIP code.	Required
Utility Customer Service Contact Information Provide the phone number and email address customers can use to contact customer service representatives.	Required Phone: Email:
"From" Name on Email Communications The name that appears in the “From” line in all email communications can be altered. Default: By default, the utility’s name is used in the "From" line. For example, "UtilityCo."	Optional Choose one of the following: Use the default option. Use the following "From" name:
"From" Address The "From" email address that will appear as the sender for the email communication. Default: The utility must provide a "From" email address.	Required Indicate the desired "From" address.
"Reply To" Address (not depicted) The email address that will be populated when a customer replies to the communication. Default: The utility email address specified for the “From” is reused as the Reply To address.	Optional Choose one of the following: Use the default. Work with your Delivery Team to specify a different address.

Configuration Options

Input Value

Customer-Facing Utility Name

Required

Utility Address

Provide the utility address, city, state, and postal or ZIP code.

Required

Utility Customer Service Contact Information

Provide the phone number and email address customers can use to contact customer service representatives.

Required

Phone:

Email:

"From" Name on Email Communications

The name that appears in the “From” line in all email communications can be altered.

Default: By default, the utility’s name is used in the "From" line. For example, "UtilityCo."

Optional

Choose one of the following:

Use the default option.

Use the following "From" name:

"From" Address

The "From" email address that will appear as the sender for the email communication.

Default: The utility must provide a "From" email address.

Required

Indicate the desired "From" address.

"Reply To" Address (not depicted)

The email address that will be populated when a customer replies to the communication.

Default: The utility email address specified for the “From” is reused as the Reply To address.

Optional

Choose one of the following:

Use the default.

Work with your Delivery Team to specify a different address.