4 FAQs

This section provides answers to frequently-asked questions (FAQs) about configuring the Oracle Utilities Opower platform.

What third-party data is used?

Oracle Utilities loads all available parcel, demographic, and weather data for the utility's service territory, which is acquired from well-known providers. The percent of third-party data coverage may vary by service territory. Through analysis of program results across service territories of varying levels of third-party data coverage, Oracle Utilities has determined that the percent of third-party data coverage does not affect program results.

Is recycled paper used for envelopes and reports?

Oracle Utilities uses un-coated recycled envelopes. Such envelopes are easily recycled and Oracle Utilities is able to get a high quality sheet for our product, while avoiding the use of harmful chemicals in the de-inking process. Sometimes the format requirements of our inserts do not allow for recycled paper, but it is used whenever possible.

Why is "neighbors" used instead of "similar homes"?

The word "neighbors" is more likely to generate an emotional response, since it implies to more specific groups of peers as opposed to an anonymous group of people. By using the term "neighbors," Oracle Utilities can ensure that the comparison is relevant and familiar.