Customer Experience

Peak Time Rebates deliver both pre-event and post-event communications to customers using multiple channels.

Pre-event Communications: Pre-event communications inform customers of upcoming peak events, including information about the event date, day, and time. They may also include tips to help the customer save energy during these events, depending upon the channel that the communication is delivered through. Pre-event communications may be delivered through email, phone calls, mobile push alerts, and texts. Pre-event communications are sent out the day before an event, or the day of the event. See Delivery for more information.

Post-event Communications: Post-event communications contain information about event performance. They may be delivered through email, phone calls, mobile push alerts, and texts. Post-event communications are sent out as soon as Oracle Utilities has the rebate and baseline data after the event. See Delivery for more information.

Web-based Insights: Depending on the utility's setup and configuration, customers may also be able to access information about their savings during peak events in their web experience. See Web-Based Insights for more information.

Channels: Customers using the Peak Time Rebates Cloud Service can receive communications through one or more channels:

Email Channel: The email channel is used to send pre-event and post-event emails to customers. See Email Channel Communications for more information.
Mobile Push Channel: The mobile push alert channel is used to send pre-event and post-event mobile alerts to utility customers via a utility's mobile application. See Mobile Push Channel Communications for more information.
Text Channel: The text channel is used to send pre-event and post-event text messages to customers. See Text Channel Communications for more information.
Voice Channel: The voice channel is used to send automated pre-event and post-event voice messages to customers. See Voice Channel Communications for more information.

Note: Customers will not necessarily receive communications through every available channel. Each utility's program design and customer experience may be different. See Customer Experience Variations for more information.

Warning: Opting out of a specific digital channel is irreversible and comprehensive. The customer will not be able to sign up for notifications again, and they will not receive any more communications through that channel from any Oracle Utilities Opower product or program.

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