Customer Experience Variations

Customers who are enrolled in the Peak Time Rebates Cloud Service will not necessarily all have the same exact experience. For example, customers who receive emails may be split into groups. Group A would receive one version of an email, while Group B would receive a slightly different version with different graphics and messaging. Oracle Utilities works with utilities to determine which customers receive which experience through which channel.

To receive these different experiences, customers are put into different tracks. Customer experience generally varies by track as well as their personal information. See Peak Time Rebates Tracks for information about what Tracks and Study Groups are, why they are used, and how they work.

Note: This guide presents generic information and examples about how customer experiences may vary. Actual customer experiences vary by utility. Check with your supervisor for more information about the customer experience variations that have been set up for your customers.

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