Enrollment

Customers are automatically enrolled in Peak Time Rebates by being part of a rate plan for which Peak Time Rebate events are called and by having notification preferences set in the Oracle Utilities Opower system using an API. They cannot opt themselves in to the PTR Program. However, they can opt themselves out of any or all of the channels through which they receive communications. To opt out of mobile push alerts, utility customers use the settings on their mobile device to delete or silence alerts.