Enrollment

Customers are automatically enrolled in Peak Time Rebates by being part of a rate plan for which Peak Time Rebate events are called and by having notification preferences set in the Oracle Utilities Opower system using an API. For utilities with opt-in text and/or voice channels, customers can opt themselves in through the Digital Self Service – Energy Management (DSS-EM) Account Center. They can also opt themselves out of any or all of the channels through which they receive communications. To opt out of mobile push alerts, utility customers use the settings on their mobile device to delete or silence alerts.

Customers are able to control their communication preferences using the Digital Self Service – Energy Management (DSS-EM) Account Center. Customer Service Representatives (CSRs) are able to control enrollment using the Customer Service Interface (CSI). These preferences are also available through APIs, and the customer can opt themselves out of the email, text, push, and voice channels.