Mobile Push Alerts

High Bill Alert AMI mobile push alerts enable utility customers who have the utility's mobile application to receive in-application alerts regarding a potentially high bill. The alert notifies customers of what their projected upcoming bill is based on their usage so far in the billing period. The alerts are intended to provide customers with enough time to respond to the alert so that they have the opportunity to lower their bill.

Data Requirements and Limitations

In order for utility customers to receive mobile push alerts, the following must be true:

• The utility must have a mobile application.
• The utility must use a vendor to handle push notifications.
• The customer must have installed and signed into the utility's mobile application on a mobile device.

User Experience

The following message is the default cost experience customers encounter with mobile push alerts:

Utility Company: You’re trending toward a higher bill. Let’s look at ways to cut back on energy spending so you can get back on track for lower bills.

User Experience Variations

The following message is the default usage experience customers encounter with mobile push alerts when the customer does not have modeled rates:

Utility Company: Your energy use is 30% higher than usual. Let’s look at ways to cut back on energy spending so you can get back on track for lower bills.