Delivery
This section provides general information about the delivery of the Weekly Energy Updates, such as the frequency of delivery, what defines a "weekly cycle," the timing for the delivery day, and customer email preferences.
Frequency: The Weekly Energy Update email is sent weekly.The Weekly Energy Update Introduction email is sent once when a customer is sent their first Weekly Energy Update.
If customers also receive the Post Bill Report email, it is limited to being sent once per month to avoid excessive alerting. The standard Weekly Energy Update is not sent during the week that the Post Bill Report email is sent. The Post Bill Report should be sent within 10 days of the customer's bill cycle ending.
Weekly Cycle: The weekly cycle for the emails starts on Monday at 12:00:00 AM (midnight) and ends on Sunday at 11:59:59 PM. Emails are sent to customers as soon as possible after the end of a weekly cycle. Basing communications on a weekly basis is consistent with how people typically think about their personal and family schedules, and allows customers to better analyze their weekday usage against their weekend usage. Weekly cycles and billing cycles are independent of one another. A weekly cycle may contain the end of one billing cycle and the beginning of another.
Emails are not sent any later than 96 hours, or four days, after the end of the weekly cycle. For example, if the weekly cycle covers Monday morning through Sunday night, an email will not be sent later than the following Thursday night.
Delivery Day: Ideally, customers will receive their Weekly Energy Update shortly after the end of a weekly cycle. This is typically 2-4 days after the data is received by the utility.
Email Content: Content is delivered directly in the email message with no attachments. This makes it more convenient for customers to quickly view the information, and also makes the emails less likely to be blocked by spam filters.
Analytics: Oracle Utilities uses a third-party vendor to send Weekly Energy Updates. This tool allows Oracle Utilities to collect information on the number of bounces, opens, opt-outs, and click-throughs.
Email Preferences: Customers who enroll in the program through the Oracle Utilities web portal can sign up to receive Weekly Energy Updates at a single email address. Customers can be enrolled to receive the email at multiple email addresses through the Customer Notification API. See the Oracle Utilities REST API for Digital Self Service Energy Management for more information.